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Technological Support | Expertice

Technological Support

Support service on Operating Systems, Databases and Application Servers has become crucial to ensure business continuity.

Today, Expertice has different types of infrastructure technological support schemes that ensure quality, multiple skills, on-time answers and best price / performance.

You can choose, according to your needs, which of the following schemes could be the most convenient:

Support Incident.

  This service ensures high availability, providing remote corrective actions to incidents, ensuring the business continuity in a quick and efficient way.

  • Service 5×8 (Monday to Friday from 9 to 18hrs).
  • Service 5×12 (Monday to Friday from 8 to 20 pm).
  • Service 7 × 24 (365 days, 24 hours).
  • On Demand Service, SOS emergency.

Operations Support.

This Service ensures the daily operational performance following the industry best practices.  It includes permanent remote monitoring, notifications, reporting.  As a matter of fact, this service is an in-house administrator.

Consulting Services for planned projects or tasks

   Some of our most common are:

  • Assistance-to-start production situations, migration or patching products.
  • Guidance and collaboration in special situations which involves problems performance.
  • Access to all the knowledge and experience of expertice in installations, configuration, and tuning of systems migrations, reaching technologies like IBM, Oracle, Microsoft, Unix / Linux, RedHat, etc.  You can make use of them to resolve critical situations on various platforms.

Professional Services to be pay per month.

We have an excellent staff of certified consultants that will ensure technical quality, allowing you to feel peace relying on the best market specialists which will be assisting your technological support needs and at the same time, ensuring the business continuity.

Our differentiators:

  • A unique supplier for all layers and business applications.
  • Level of service according to customer requirements (SLA).
  • Consultants Guards shifts covered all time zones.
  • Global attention to incidents.
  • Optional Remote Proactive Monitoring included in our all packages.
  • Unlimited Incident Tickets.
  • Experience in Complex Systems and Mission Critical.
  • Certified Staff.
  • High Availability Service Support 24 × 7 (HR ) and Technology (Mobile Broadband redundant links)

Products and Platforms

Operating Systems

  • Linux (Red Hat, Suse, Oracle Enterprise Linux, other)
  • Windows
  • Solaris
  • AIX
  • HP-Ux
Database

   

  • Oracle
  • MS SQL Server
  • MySQL
  • PosgreSql
  • Informix / DB2
Application Server

  • Jboss
  • Apache Tomcat
  • Oracle Weblogic
  • IBM WebSphere

OutSourcing

Many operations within an organization have a negative cost-benefit ratio, particularly in cases where functions correspond to important but infrequently used. This is the case:

  • Specialized maintenance structures
  • Technical Managers
  • User support after hours operational
  • Techniques Guards
  • Audit, security, quality control, etc.

Expertice offers its customers the possibility of getting these services just when they are needed and only with a fraction of the original cost.   The guarantee and background of the company over its staff performance, enables client’s requests of technical team changes, thus avoiding eventual dismissal and recruitment costs.

Having the opportunity to relieve their needs, Expertice will design an outsourcing solution tailored to your organization.

Our customers

Alliances

  • Need Help?

    We offer comprehensive services tailored to the needs of each client.

    +54 11 4373-4400

  • Contact information

    Luna 17, Piso 6
    CABA, Buenos Aires
    info@expertice.com.ar

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