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InvGate Service Desk | Expertice
InvGate Service Desk
Optimize the help desk of your company.
Improve your service level, with the efficient use of technological resources.
Service Desk InvGate consolidates all interactions between your IT department and its users, giving full control of your help desk from a single management interface.
InvGate Service Desk is a help desk application based on ITIL guidelines that enables an easy management support, allowing you to manage your organization’s processes efficiently while achieving substantial improvements in the service level.
InvGate Service Desk keeps track of all the incident´s process, allowing you to consult it, generate reports and send email notifications to stakeholders.
Within a single tool, you will be able to resolve incidents, post a Knowledge Base article, define workflows and service catalog. You can create breaking news and announcements, create custom reports, manage different working groups and customize dashboards.
Not only will you be able to react quickly to incidents and problems with its infrastructure, but you will also be able to plan quickly and accurately. Therefore you can be more proactive when managing IT.
The drill-down interface makes Service Desk a true business intelligence solution.
Your users will find this tool intuitive since its approach to social networks, while you get the best practices in the industry.